Where is my order?

Once your order has been dispatched, we'll send you a shipping confirmation email.

If tracking is available for your delivery, your tracking details and a link to the carrier's website will be included in your dispatch email.

Check your order status

You can also view your full order details — including tracking information — by visiting your order status page.

The link to your personal order status page is included in every order confirmation and shipping email we send you.

Track your parcel on Royal Mail →

Enter your tracking number (usually starting with two letters, followed by eight digits and ending in GB, e.g. AB123456789GB) into the Royal Mail tracking tool.

Haven't received a dispatch email yet?

Our personalised orders are normally dispatched within 2–3 working days. Please check your spam or junk folder in case our email has been filtered.

If your order hasn't been dispatched after 3 working days, please contact us and we'll be happy to check it for you.

Still need help?

Our team is here for you. Contact us and we'll look into your order straight away.